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Cookie Policy

How we use cookies to enhance your website experience while respecting your privacy preferences.

Cookie Policy

Last Updated: August 25, 2025

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help the website remember information about your visit, such as your preferred language and other settings, which can make your next visit easier and the site more useful to you.

2. How We Use Cookies

Museums of London uses cookies to:

  • Remember your cookie preferences and other settings
  • Improve website functionality and user experience
  • Analyze website traffic and user behavior
  • Ensure website security and prevent fraud
  • Provide relevant content and features

3. Types of Cookies We Use

3.1 Necessary Cookies

These cookies are essential for the website to function properly. They cannot be disabled without affecting the basic functionality of our site.

Cookie Name Purpose Duration
cookie_consent Stores your cookie preferences 1 year
session_id Maintains your session while browsing Session
security_token Protects against CSRF attacks Session

3.2 Functional Cookies

These cookies enhance the functionality of our website by remembering your preferences and choices.

Cookie Name Purpose Duration
user_preferences Remembers your website preferences 6 months
language_setting Stores your language preference 1 year
accessibility_settings Remembers accessibility preferences 1 year

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name Purpose Duration
_analytics_id Tracks website usage statistics 2 years
page_views Counts page views for analytics 24 hours
user_journey Tracks user navigation patterns 30 days

3.4 Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Cookie Name Purpose Duration
marketing_id Enables targeted advertising 1 year
campaign_source Tracks marketing campaign effectiveness 90 days
conversion_tracking Measures conversion rates 30 days

4. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. We do not control these cookies, and you should check the relevant third party's website for more information:

  • Google Analytics: For website analytics and performance monitoring
  • Social Media Platforms: For social sharing functionality
  • Payment Processors: For secure payment processing

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner with options to:

  • Accept All: Allow all cookies for the best experience
  • Necessary Only: Accept only essential cookies
  • Customize: Choose specific cookie categories

5.2 Changing Your Preferences

You can change your cookie preferences at any time by:

  • Clicking the "Cookie Settings" link in our footer
  • Clearing your browser's cookie storage
  • Using your browser's cookie management settings

5.3 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Accept only first-party cookies
  • Delete existing cookies
  • Receive notifications when cookies are set

6. Impact of Disabling Cookies

Disabling certain cookies may affect your experience on our website:

  • Necessary Cookies: The website may not function properly
  • Functional Cookies: You may lose personalization features
  • Analytics Cookies: We won't be able to improve the website based on usage data
  • Marketing Cookies: You may see less relevant advertising

7. Cookie Consent for Children

Our website is not specifically targeted at children under 16. If we learn that we have collected cookies from a child under 16 without parental consent, we will delete this information promptly.

8. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes through our website or direct communication.

9. Legal Basis

Under UK data protection law, our legal basis for using cookies is:

  • Necessary Cookies: Legitimate interest for website functionality
  • Other Cookies: Your explicit consent

10. Contact Information

If you have questions about our use of cookies, please contact us:

Museums of London
45 Museum Street
London WC1A 1LY
United Kingdom

Email: [email protected]
Phone: +44 20 7946 0798

11. Manage Cookie Preferences

You can update your cookie preferences at any time using the controls below:

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Contact Information

45 Museum Street
London WC1A 1LY
United Kingdom

Phone: +44 20 7946 0798

Email: [email protected]

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