Terms of Service

Last Updated: August 25, 2025

1. Agreement to Terms

By accessing our website at harmony-spark.com or using our services, you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our service.

2. Description of Service

Museums of London provides educational programs, courses, and guided experiences focused on London's cultural institutions. Our services include:

• Foundation courses for museum appreciation
• Specialist programs in art history, archaeology, and cultural studies
• Behind-the-scenes museum access and tours
• Private group educational programs
• Online educational content and resources

3. Eligibility

Our services are intended for individuals 16 years of age or older. Participants under 18 must have parental or guardian consent. We welcome learners of all backgrounds and experience levels.

4. Course Enrollment and Payment

4.1 Enrollment Process

Course enrollment requires completion of our registration process and payment of applicable fees. Enrollment is confirmed upon receipt of payment and availability confirmation.

4.2 Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Payment is required at time of enrollment unless other arrangements are made
• We accept major credit cards and bank transfers
• Group discounts may be available for organizations and educational institutions

4.3 Course Materials

Course fees include all necessary materials, museum entry fees, and expert instruction unless otherwise specified. Participants are responsible for transportation to meeting points.

5. Cancellation and Refund Policy

5.1 Participant Cancellations

• More than 7 days before course start: Full refund minus 5% processing fee
• 3-7 days before course start: 50% refund
• Less than 3 days before course start: No refund, but credit toward future courses
• Emergency circumstances: Considered on a case-by-case basis

5.2 Our Cancellations

If we cancel a course due to insufficient enrollment or unforeseen circumstances, participants will receive a full refund or the option to transfer to another course.

6. Code of Conduct

Participants are expected to:

• Treat instructors, museum staff, and fellow participants with respect
• Follow museum rules and guidelines during visits
• Arrive punctually for scheduled activities
• Refrain from disruptive behavior
• Respect photography and recording restrictions
• Maintain confidentiality regarding behind-the-scenes access

7. Intellectual Property

7.1 Our Content

Course materials, website content, and educational resources are protected by copyright and remain the property of Museums of London unless otherwise specified.

7.2 Permitted Use

Participants may use course materials for personal educational purposes but may not redistribute, reproduce, or commercialize them without written permission.

8. Photography and Recording

We may photograph or record courses for promotional purposes. Participants who prefer not to be included should inform staff. Museum photography policies must be respected during all visits.

9. Health and Safety

9.1 Accessibility

We strive to make our programs accessible to all participants. Please inform us of any accessibility requirements during enrollment.

9.2 Health Considerations

• Courses involve walking and standing for extended periods
• Some locations may have stairs or uneven surfaces
• Participants should inform us of relevant health conditions
• Emergency procedures will be explained at course commencement

10. Limitation of Liability

Museums of London's liability is limited to the amount paid for services. We are not liable for:

• Personal injury or property damage during courses
• Travel delays or additional expenses
• Temporary closure of museums or exhibitions
• Changes to museum access or programming beyond our control

11. Insurance

Participants are responsible for their own travel and health insurance. We recommend comprehensive travel insurance for all course participants.

12. Data Protection

Personal information is collected and processed in accordance with our Privacy Policy and UK data protection laws. Participants consent to reasonable use of their data for course administration and communication.

13. Website Terms

13.1 Acceptable Use

Users may not:

• Use the website for unlawful purposes
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to systems
• Interfere with website functionality

13.2 Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

14. Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, or government restrictions.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Significant changes will be communicated via email or website notice. Continued use constitutes acceptance of updated terms.

16. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms or our services, contact us:

19. Acknowledgment

By using our services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.